Privacy Policy

This Privacy Policy outlines how ZignFlix Digital Signage collects, uses, and protects user information on www.ZignFlix.com ("Official Website") and/or ZignFlix Smart Signage Player (“Player”).

Key Points

1. Information Collection: Personal data is gathered during account signup, payment processing, and website and/or app interaction. Some data is collected automatically via cookies and analytics tools, such as Google Analytics.
2. Usage: Information is used for account management, marketing, billing, improving services, and legal compliance.
3. User Rights: Users can access, correct, or request deletion of their data and opt out of marketing communications.
4. Retention: Data is kept as needed for service delivery, legal obligations, or audits.
5. Backup & Recovery Policy: ZignFlix maintains regular, secure off-site backups to ensure data recovery in the event of system failures. However, users cannot request the retrieval of deleted data after the standard retention period has expired.
6. Minors: The website and/or app are not intended for users under 13, and any unintentionally collected data from minors will be deleted upon notification.
7. Third-Party Links & Responsibilities: ZignFlix may include third-party links for additional services. Users acknowledge that ZignFlix is not responsible for the content or security of external websites.

Privacy Policy

Your privacy is important to us. ZignFlix Digital Signage has created this Privacy Policy ("Policy") to inform you about the information we collect when you visit Official Website and/or Player, the reasons for collecting it, and how we use it. The terms "You," "Your," "Yours," and "User" refer to the entity, person, or organization using our website. When this Policy mentions "We," "Us," and "Our," it refers to ZignFlix Digital Signage and its subsidiaries and affiliates. This Privacy Policy is governed by our Terms and Conditions of Service. If you have any questions about this Policy or requests regarding the processing of personal data, please contact us at info@zignflix.com.

1. Information We Collect From You

We collect information necessary for the adequate performance of the contractual arrangement in place between you and us, and to comply with our legal obligations.

1.1. Automatic Data Collection & Analytics

ZignFlix collects user activity data through analytics tools to improve services. This includes page views, content usage, and interaction logs.

1.2. Third-Party Data Sharing

We may share user data with third-party service providers for payment processing, analytics, and fraud prevention. We do not sell personal data to third parties. ZignFlix may disclose user data to government authorities or regulatory bodies if required by law, court order, or for fraud prevention purposes.

1.3. Shared Content Distribution & Search Indexing

Users who share digital signage content via ZignFlix agree that publicly shared content may be indexed by search engines and accessed by others. ZignFlix is not liable for third-party use of publicly accessible content. Users should ensure they do not share confidential or sensitive information publicly.

1.4. Account Signup Information

• Email address
• Name
• Passwords

1.5. Communication Data and Support Interactions

• Content of messages, chats, or emails exchanged with our support or sales teams
• Details related to your inquiries, service usage, and transaction or purchase history

1.6. Payment Information

To process payments for our services, we may collect:

• Name and surname
• Billing address
• Tax identification number (if applicable)
• Purchase details

Please note:

• All credit/debit card payments are processed securely by Razorpay, our third-party payment gateway provider.
• We do not store your full credit or debit card number, CVV, or PIN on our servers.
• Razorpay may collect certain details necessary for payment processing, such as card type, expiration date, and partial card number.
• Payment processing is carried out by following the PCI-DSS standards.
• For further details on how Razorpay handles your information, please refer to Razorpay’s Privacy Policy.

1.7. Login Information

• Authentication data when logging into accounts

1.8. Other Personal Information Provided by You

• Survey responses
• Feedback
• Financial data (e.g., purchase history)
• Uploaded content and similar data

2. Information We Collect Automatically

2.1. Log Data and Device Information

• Internet Protocol (IP) addresses
• Operating system
• Date/time stamps
• Browser type
• Internet Service Provider (ISP)

2.2. Tracking Technologies and Cookies

We use cookies, tracking tags, pixels, and local storage to enhance user experience, analyze site performance, and deliver personalized content. These technologies may store information such as your preferences, login details, and usage patterns. You can manage or disable these technologies through your browser settings, but doing so may affect certain features of our services.

2.3. Geo-location Data

• Approximate location based on IP address

2.4. Usage Information

• Interactions with the website (e.g., pages viewed, searches, bookings)
• Tool: Google Analytics

We may also use third-party SDKs such as Firebase for analytics, crash reporting, and service improvement.

3. The Way We Use Your Information

We process your information, adhering to general data processing principles. Usage includes:

• Identifying users
• Creating accounts
• Staying connected
• Generating statistics
• Customizing marketing
• Sending billing information
• Contacting users
• Improving services
• Ensuring data security and preventing fraud
• Complying with applicable laws
• Requesting feedback
• Providing support

3.1. Security Measures

We use encryption, secure servers, and industry-standard security practices to protect user data. While we take all reasonable steps to safeguard information, no system is completely secure. Users are responsible for safeguarding their account credentials.

4. Direct Marketing

We may use your contact details for personalized direct marketing. To withdraw consent or unsubscribe, you can:

• Update preferences in your account
• Follow instructions in emails
• Click the unsubscribe link in newsletters

4.1 Public Display of Customer Information

ZignFlix may display customer testimonials, case studies, or logos in its marketing materials unless the customer requests removal.

5. Cookies

ZignFlix uses cookies, including session cookies (for maintaining login status), preference cookies (to store user settings), and analytics cookies (for Google Analytics). You can disable cookies through your browser settings.

6. Children’s Data Protection

ZignFlix does not knowingly collect personal information from individuals under 13. If we become aware of such data collection, we will delete it within 14 days. Parents or guardians may contact info@zignflix.com to request the removal of their data.

7. Sensitive Information

We do not collect sensitive information such as political opinions; religious or philosophical beliefs; racial or ethnic origin; genetic or biometric data; health data; or sexual orientation data.

8. Payment Information

To process payments for our services, we may collect:

• Name and surname
• Billing address
• Tax identification number (if applicable)
• Purchase details

Please note:

• All credit/debit card payments are processed securely by Razorpay, our third-party payment gateway provider.
• We do not store your full credit or debit card number, CVV, or PIN on our servers.
• Razorpay may collect certain details necessary for payment processing, such as card type, expiration date, and partial card number.
• Payment processing is carried out by following the PCI-DSS standards.
• For further details on how Razorpay handles your information, please refer to Razorpay’s Privacy Policy.

9. Third-Party Links

Our website may contain links to third-party websites. Please review their privacy policies, as we do not control their data processing practices.

10. Data Retention Policy

We retain personal data only as long as necessary to fulfill service obligations, comply with legal requirements, or resolve disputes. Personal data is deleted or anonymized after:

• User account deletion – within 30 days (Request from User)
• Inactive accounts – after 60 days
• Payment information – retained as required by tax laws
• Customer support inquiries – up to 6 months

However, ZignFlix may retain certain data beyond this period for legal, regulatory, or contractual obligations.

11. Your Rights

ZignFlix respects your privacy and ensures transparency in how your data is handled. You have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request corrections to inaccurate or incomplete personal data.
• Right to Erasure (Account Deletion):
  • Users have the right to delete their accounts at any time. Upon account deletion, all associated personal data will be permanently and automatically deleted from our systems.
  • Business-related data connected to the account (such as digital signage campaigns or device configurations) will not be deleted automatically unless the associated admin account is also deleted.
  • When an admin account is deleted, it will trigger the complete and irreversible deletion of all data, including personal information of the admin, associated users, and all business-related content under that admin's organization.
• Right to Restriction of Processing: You can request restricted use of your data under certain conditions.
• Right to Data Portability: You can request to receive your data in a structured, commonly used format.
• Right to Object: You can object to data processing based on specific grounds.
• Right to Lodge a Complaint: You may file a complaint with the relevant data protection authority if you believe your rights are being violated.

12. Application of Policy

This Policy applies only to services offered by ZignFlix Digital Signage. It does not cover third-party services linked to or displayed on our website.

13. Protection Against Defamation & Harmful Content

ZignFlix does not tolerate defamatory, misleading, or harmful content on its platform. If a user spreads false information, engages in harassment, or attempts to damage the reputation of ZignFlix or other users, their access may be permanently revoked.

14. Amendments & Notifications

We reserve the right to modify this Privacy Policy at any time. Users will be notified via email or platform notifications for significant changes. Continued use of the platform after changes indicates acceptance.

15. Acceptance of This Policy

By using our website, you confirm your agreement to this Policy. If you do not agree, please refrain from using our website. Continued use indicates acceptance of any updates.

16. Further Information

For questions or concerns, contact us at : info@zignflix.com